Flagship eLearning Case Study

Onboarding Course - New Employee Orientation

A 25-minute module designed to reduce time-to-productivity for new hires through branching scenarios, immediate feedback, and visual microlearning.

Tools: Articulate Storyline, Canva Audience: New employees Format: Self-paced
Onboarding visual used in the project hero
Featured visual for the onboarding module experience.

Project Snapshot

Quick framing of the case study: the core learner problem, the design intent, and the measurable outcomes this module targets.

Problem

New hires needed faster role clarity and decision confidence in their first week.

Design Goal

Build an experience that teaches policy through realistic choices and short reflection loops.

Learning Benefits

  • Faster onboarding consistency
  • Higher confidence in key tasks
  • Better knowledge retention

Storyline Learning System

This section shows how Storyline variables, branching logic, and immediate coaching feedback were combined to guide learner decisions.

This project now focuses on Storyline as the primary delivery mode: branching logic, variable-driven feedback, checkpoint progression, and learner coaching in a single interactive flow.

Interaction Engine (Storyline)

  • Branching path decisions that mirror day-one workplace choices
  • Triggers and variables that adapt feedback by learner action
  • Checkpoint knowledge checks with short, corrective remediation

New Employee Orientation - Scenario Slide

Storyline Build Breakdown

Workflow
  1. SME interview and scenario mapping
  2. Storyboard drafting with feedback loops
  3. Branch logic + variable implementation
  4. QA pass, accessibility check, and publish
Interaction Components
  • Scene-based decisions with consequence text
  • Immediate corrective coaching after risky actions
  • Progress checkpoints before final outcome
  • Replay option for mastery reinforcement
Outcome Targets
  • Reduce onboarding confusion in first week
  • Increase policy-compliant decision confidence
  • Shorten time-to-productivity for new hires

Customer Exception Request

A customer asks for policy bypass. Choose the safest response.

Benefit: Learners do not just read policy, they practice decisions before they face them in the real environment.

Branching Scene Simulator

Interactive three-scene simulation with scored choices. Safe decisions build confidence; risky decisions trigger coaching and remediation.

Decision Architecture Preview

Demo shortcuts: 1, 2, 3, 0

Safe path choices reinforce policy and retention Risk path choices trigger corrective coaching

Scenario Progress

Scene 1: First Customer Interaction

A new hire is asked to make an exception to a standard onboarding policy because a customer is in a hurry.

Scene 2: Information Overload Moment

The learner now has four procedures to memorize before the next shift. Which learning move supports retention best?

Scene 3: Coaching Feedback

The supervisor asks the learner to explain their decision process. Choose the strongest response.

Simulation Outcome

Reviewing your path...

Mini Scenario Demo (Vanilla JS)

Lightweight micro-simulation: answer three questions, receive immediate coaching, and view a cumulative performance result.

Question 1 of 3

Score: 0

A new employee receives a customer request that appears outside policy. What should they do first?

Choose an option to see coaching feedback, then continue.

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